Pyramid Analytics named Strong Performer in Gartner’s Voice of the Customer

2024 was an amazing year for Pyramid Analytics. From working with existing customers on thought-provoking projects and signing new customers with fantastic brands to thriving in analyst reports.

Riding that analyst wave, we are excited to share that Pyramid Analytics was named a Strong Performer in Gartner’s 2024 Voice of the Customer for Analytics and Business Intelligence Platforms.

Voice of the Customer is an aggregated peer perspective of Gartner Peer Insights reviews, for buyers of analytics and business intelligence (BI) technology. Along with the individual detailed reviews, this document is complementary to Gartner expert research and can play a key role in an organization’s analytics and BI buying process. Peers are verified reviewers of a product, who not only rate the technology or service, but also provide valuable feedback to consider before making a technology purchase.

So, what’s the big deal with the Voice of the Customer?

The big deal is that Gartner is arming ABI buyers with as much intelligence as possible, to assist them in their technology buying journey.

The Gartner Magic Quadrant for ABI Platforms contains a broad analysis of the vendors in the market, with many factors comprising the evaluation. The Critical Capabilities for ABI Platforms, the Magic Quadrant’s companion document, directly focuses on the product offering, leveraging four use cases and 12 capabilities.

However, what makes the Voice of the Customer different, is that it is based purely on the Gartner Peer Insights reviews.  Gartner Peer Insights is a peer-driven community where leaders can easily connect with the right set of peers to get the insights they need for honest discussion without fear of commercial bias.

Note that not all vendors from the 2024 Gartner Magic Quadrant for ABI Platforms are included in the Voice of the Customer document. Only vendors with 20 or more eligible published reviews (and 15 or more ratings for Capabilities and Support/Delivery) during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50 million in revenue are excluded from this report.

Why did Pyramid rate so well?

Recognized as a Strong Performer, Pyramid shined in a few areas in the Voice of the Customer document.

Out of 21 vendors, Pyramid ranked fourth overall with 94% of peers suggesting a willingness to recommend it. Additionally, Pyramid had stellar scores for Product Capabilities as well as Support Experience. Pyramid’s customer-first culture is inherent throughout the entire organization, and the fantastic scores were no surprise. Time and time again, Pyramid customers praise working with the Pyramid team and how it feels like a partnership, as opposed to a vendor-customer relationship.

What’s next in data and analytics

In the very crowded world of ABI vendors, Pyramid Analytics has taken the world by storm.

Pyramid’s vision is to automate the decision-making process by empowering anyone to make faster, more intelligent decisions.

The Pyramid platform provides instant access to any data in your ecosystem, tailors experiences for any person from the C-suite to the frontline and serves any analytics need from the simple to the sophisticated.

Delivering a unified experience across data prep, business analytics, and data science, Pyramid provides frictionless integration across the analytics pipeline. And at its core is PYRANA, the fastest direct query engine on the market.

Pyramid can elevate your analytics game, including embedding analytics into your existing applications, for both internal and customer-facing needs.

Ready to learn more? Schedule a demo of Pyramid’s decision intelligence platform.